Privacy Policy

1. Who We Are

Symposia Digital is the trading name of Victoria Elizabeth Armstrong, an independent professional operating as an autónoma in Spain.

Business address: Plaza El Molar 3, La Marina, Alicante, Spain

For privacy enquiries, requests concerning your personal information or other data protection matters, please contact us through the Contact Us page.

2. Our Commitment to Privacy

Symposia Digital respects the privacy and confidentiality of its clients, prospective clients, website visitors and other individuals whose information we process.

This Privacy Policy explains how we collect, use, process, store and protect personal information when you visit our website, contact us, book an appointment, purchase a service, complete a Business Intelligence assessment or otherwise interact with Symposia Digital.

3. Information We May Collect

Depending upon how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Business or organisation name
• Website address
• Job title and professional information
• Business size and structure
• Business performance information
• Revenue ranges and financial information voluntarily supplied to us
• Marketing and digital maturity information
• Business Intelligence assessment responses
• Business objectives, challenges and opportunities
• Appointment and consultation information
• Communications with Symposia Digital
• Purchase and transaction information
• IP address
• Browser, device and operating system information
• Website usage and analytics information
• Marketing preferences
• Other information voluntarily supplied to us

Payment information may be processed by third party payment providers such as Stripe and PayPal. Symposia Digital does not ordinarily receive or store complete payment card information.

4. Business Intelligence Assessments

Clients may purchase and complete assessments designed to evaluate their business, commercial performance, digital capability, marketing, operations, technology, strategy and potential opportunities.

Assessment responses may contain commercially sensitive information. Symposia Digital treats this information as confidential business information.

Assessment information may be used to:

• Analyse the client's current position
• Calculate Business IQ and related assessment results
• Identify strengths, weaknesses and opportunities
• Produce personalised reports
• Develop recommendations
• Develop 90 Day Roadmaps
• Support consulting sessions
• Recommend appropriate strategies, technology and services

Assessment results may incorporate automated scoring, algorithmic analysis and technology assisted recommendations. Where appropriate, results may also be reviewed, interpreted and developed by Symposia Digital.

5. Artificial Intelligence

Symposia Digital uses modern digital technologies and may use artificial intelligence as part of its research, analysis, consulting, automation, content and service delivery processes.

Selected information may be processed using appropriate third party AI or technology providers where reasonably necessary to provide or improve a service. We seek to minimise the amount of personal and confidential information supplied to third party systems and do not intentionally submit more information than is reasonably required for the relevant purpose.

AI generated and AI assisted analysis is used as decision support. It should not be considered independently verified professional advice or a guarantee of business performance.

6. How We Use Your Information

We may use information to:

• Respond to enquiries
• Provide requested products and services
• Administer purchases and payments
• Deliver Business Intelligence assessments
• Calculate Business IQ and other scores
• Produce reports and roadmaps
• Conduct consultations
• Identify business opportunities and potential improvements
• Recommend appropriate products, services, software and strategies
• Manage client relationships
• Schedule appointments
• Provide customer support
• Improve our website, assessments and services
• Understand website performance and usage
• Maintain security and prevent misuse
• Maintain appropriate accounting and business records
• Meet legal and regulatory obligations
• Send marketing communications where appropriate consent has been provided

7. Legal Basis for Processing

Where the General Data Protection Regulation applies, we process information using an appropriate lawful basis. These may include:

Contract — Where processing is necessary to provide a product or service you have requested or purchased.

Consent — Where you have expressly consented to a particular activity, including certain marketing communications and non essential cookies.

Legitimate Interests — Where processing is reasonably necessary to operate, protect, develop or improve Symposia Digital and those interests are not overridden by your rights and interests.

Legal Obligation — Where processing is necessary to meet tax, accounting, regulatory or other legal requirements.

8. Marketing

Symposia Digital currently operates marketing communications on an opt in basis. Where you have consented to receive marketing communications, you may withdraw your consent at any time using the unsubscribe facility provided or by contacting us.

Withdrawing marketing consent will not prevent us from sending communications necessary to provide a service you have purchased.

9. Third Party Service Providers

Symposia Digital uses third party technology and service providers to operate and deliver its services. These may include providers of:

• Website and funnel technology
• Customer relationship management systems
• Payment processing
• Email delivery
• Appointment scheduling
• Website analytics
• Advertising and conversion measurement
• Cloud infrastructure
• Communications
• Artificial intelligence
• Automation
• Data storage and security

Depending upon the services being provided, these may include GoHighLevel and associated providers, Stripe, PayPal, Google services, Meta services, WhatsApp, YouTube, LinkedIn and other specialist technology providers. Our technology stack may change as our business develops and according to individual client requirements.

Where appropriate, we seek to use contractual, organisational and technical safeguards when third parties process information on our behalf.

10. International Data Transfers

Symposia Digital operates internationally and serves clients in a number of countries. Some technology providers may process information outside Spain or the European Economic Area. Where legally required, appropriate safeguards will be used for international transfers of personal information.

11. Confidential Business Information

We recognise that clients may disclose sensitive information concerning their finances, marketing, customers, sales, technology, operations, strategy, employees and future plans. Symposia Digital treats commercially sensitive client information as confidential.

We do not sell client confidential information or intentionally make it publicly available. Information may be shared with selected technology providers, contractors or professional advisers where reasonably necessary to provide a service, operate the business, protect legal rights or comply with law. We seek to limit any such disclosure to information reasonably necessary for the relevant purpose.

12. Data Retention

Personal information will not be retained for longer than reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, tax, contractual and regulatory obligations. Different categories of information may therefore be retained for different periods.

Information that is no longer required may be securely deleted, anonymised or archived where continued retention is legally necessary.

13. Your Rights

Depending upon applicable data protection law, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Erasure of information
• Restriction of processing
• Objection to certain processing
• Data portability
• Withdrawal of consent
• Rights concerning certain automated decision making and profiling

Requests relating to these rights may be submitted through our Contact Us page. You may also have the right to complain to the Agencia Española de Protección de Datos or another competent supervisory authority.

14. Security

Symposia Digital takes reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, loss, misuse or disclosure. No internet based technology or data storage system can be guaranteed to be completely secure.

15. Young People

Our website and commercial services are primarily intended for adults and businesses. Individuals under 18 should not independently purchase our services. We may work with individuals aged 16 or 17 where a parent, guardian or other legally authorised representative is appropriately involved and any necessary contractual or consent arrangements have been established.

16. Cookies

Our website may use cookies and similar technologies for essential website functionality, analytics, personalisation and, where consent has been provided, marketing and advertising. Further information is available in our Cookie Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business, services, technologies or legal obligations change. The latest version will be published on the Symposia Digital website together with its revision date.