Terms & Conditions

1. About Symposia Digital

Symposia Digital is the trading name of Victoria Elizabeth Armstrong, operating as an autónoma in Spain.

These Terms & Conditions govern use of the Symposia Digital website and, where applicable, the purchase and use of our products and services. By purchasing or using a Symposia Digital service, you agree to the terms applicable to that service.

2. Our Services

Symposia Digital provides business intelligence, digital strategy, consulting, technology, marketing, automation, artificial intelligence and digital transformation services. Services may include:

• Business Intelligence assessments
• Business IQ analysis
• Business Intelligence OS services
• Business analysis and reports
• 90 Day Roadmaps
• Consulting and strategy
• Digital marketing
• AI and automation solutions
• Websites and digital development
• Technology implementation
• Training and advisory services

The exact scope, price and deliverables of an engagement may be defined in a proposal, order, statement of work, service agreement or other written communication. Where such an agreement contains specific terms that differ from these general Terms & Conditions, the specifically agreed terms will apply to that engagement to the extent of the difference.

3. Business Intelligence Assessments

Business Intelligence assessments provide structured analysis based substantially upon information supplied by the client. The usefulness and accuracy of resulting analysis therefore depends partly upon the accuracy and completeness of information supplied. Clients are responsible for providing information that is accurate to the best of their knowledge.

Assessment results represent analysis, interpretation and recommendations based upon information available at the relevant time. They are not guarantees of future performance.

4. Artificial Intelligence and Automated Analysis

Some Symposia Digital services may use algorithms, automation, artificial intelligence or other technology assisted analysis. AI generated information may contain inaccuracies, omissions or incomplete conclusions. Important commercial decisions should therefore involve appropriate human judgement and, where necessary, specialist professional advice.

5. No Guarantee of Results

Symposia Digital aims to identify commercially valuable opportunities and provide useful recommendations. We cannot guarantee any particular:

• Revenue or profit increase
• Cost reduction
• Number of customers
• Number of enquiries or leads
• Conversion rate
• Search engine ranking
• Social media performance
• Return on investment
• Business valuation
• Commercial outcome

Business performance is affected by numerous factors outside our control including implementation, management decisions, competition, economic conditions, market demand, pricing and client execution.

6. Client Responsibilities

Clients remain responsible for determining whether and how recommendations should be implemented. Clients remain responsible for their business decisions, legal and regulatory obligations, financial decisions, commercial activities and use of third party technology.

7. Fees and Payment

Prices will be communicated before a purchase or engagement is agreed. Payments may be processed through third party payment providers including Stripe and PayPal. Unless otherwise agreed in writing, payment must be made according to the payment terms presented when the relevant product or service is commissioned.

8. Cancellation and Refunds

Many Symposia Digital services involve personalised assessment, analysis, consulting, strategy, intellectual work or bespoke digital services. Where an assessment has been completed, personalised analysis has commenced, consulting work has begun or bespoke work has been produced, refunds will not normally be available.

Symposia Digital may consider exceptional refund requests at its discretion where a client can demonstrate that they have reasonably participated in the agreed process and the service materially failed to correspond with what was agreed.

Nothing in these Terms excludes statutory consumer rights that cannot legally be excluded. Where a consumer has a statutory cancellation or withdrawal right, commencement of services during the applicable withdrawal period will be handled in accordance with applicable consumer law.

9. Intellectual Property

Unless expressly agreed otherwise in writing, Symposia Digital retains ownership of its proprietary intellectual property, methodologies, systems, frameworks, processes, concepts and underlying materials. These may include:

• Business Intelligence OS
• Business IQ methodologies and scoring architecture
• Business Intelligence assessments
• 90 Day Roadmap methodology
• Digital Lifestyle framework
• Assessment questions and scoring methodologies
• Report structures
• Templates
• Graphics and diagrams
• Training materials
• Processes, systems and methodologies

Clients retain ownership of their own underlying business information. Unless otherwise agreed, clients receiving a report, roadmap or other deliverable are granted the right to use that deliverable for their own legitimate personal or internal business purposes.

Purchase of a service does not transfer ownership of the underlying Symposia Digital methodology, intellectual property or scoring architecture. Clients must not reproduce, resell, licence, distribute, reverse engineer or commercially exploit Symposia Digital's proprietary assessments, scoring systems, frameworks or methodologies without written permission.

10. Confidentiality

Symposia Digital recognises that clients may disclose commercially sensitive and confidential information. We will take reasonable steps to maintain the confidentiality of information supplied during an engagement. Confidential information will not intentionally be disclosed to unrelated third parties except where disclosure is:

• Reasonably necessary to deliver the service
• Required for processing through appropriate technology providers
• Required by law
• Necessary to protect legitimate legal interests
• Authorised by the client

11. Third Party Technology and Services

Symposia Digital may recommend, implement, integrate or use third party products and services. Third party products remain subject to their own terms, pricing, availability, functionality, security and privacy practices. We cannot guarantee the continued availability, functionality or pricing of third party products or platforms.

Where a client chooses to purchase a third party product, charges imposed directly by that provider remain the client's responsibility unless expressly included within a Symposia Digital agreement.

12. Professional Advice

Unless specifically contracted and appropriately qualified to provide such advice, Symposia Digital's services do not constitute legal, tax, accounting, investment or regulated financial advice. Clients should obtain advice from appropriately qualified professionals where required.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Symposia Digital will not be responsible for indirect, incidental or consequential losses arising from reliance upon assessments, recommendations, third party services or business decisions made by a client. Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

14. Age Requirements

Clients entering into contracts independently with Symposia Digital must normally be aged 18 or over and legally capable of entering into the relevant agreement. Services may be provided to individuals aged 16 or 17 where appropriate parental, guardian or legally authorised representation and consent arrangements are in place.

15. Website Use

Users must not knowingly misuse the Symposia Digital website, interfere with its operation, attempt unauthorised access to its systems, extract proprietary assessment methodologies or use the website for unlawful purposes.

16. Governing Law

These Terms are governed by the laws of Spain. Nothing in this provision removes mandatory rights or protections that may apply to a consumer under applicable law in their country of residence.

17. Changes to These Terms

Symposia Digital may update these Terms & Conditions periodically as its services, business model or legal obligations develop. The terms applicable to a particular paid engagement will be those agreed or otherwise applicable when that engagement is entered into.